We want our customer to be completely satisfied with their purchases from Primary Photo. But understand that sometimes an item needs to be returned or exchanged. If you are not content with your purchase you can return it within 15 days of purchase date.
You have the option of exchange or refund. The item must be returned in "as new" condition, free of visible marks, scratches or defects, and complete with all manufacturer included components and packaging materials. All returns are subject to inspection and return approval by Primary Photo management. After 15 days, all merchandise is considered used and may be considered for trade-in purposes only.
For return of online purchases please contact us prior to shipping the goods to obtain service advice or a Return Authorization. We can be reached via e-mail at firstname.lastname@example.org or by phone (807) 345-7041.
Your shipment will be checked upon receipt. Any missing or damaged merchandise, parts or packaging will be reported to you within 10 days.
The following conditions must be met for products to qualify for refunds or exchanges
Primary Photo does not accept return of the following products
If Primary Photo determines that an item is returnable but does not meet all Primary Photo guidelines for “As New Product”, such as missing instructions, packaging or accessories, a 15% restocking fee will be accessed. We can process a return with a nonrefundable deduction on your refund. The fee charged may vary depending on the item's condition, the state of the item's packaging and the item value. Primary Photo, Inc reserves the right to refuse the refund of any product that does not meet these criteria.
EXTENDED HOLIDAY RETURNS AND EXCHANGES
We want you to shop with confidence and allow plenty of time to shop for Holiday gifts. To allow you peace of mind in choosing the right gifts, products purchased from Black Friday through Christmas Eve have an extended return and exchange period until January 8th of the following year
Primary Photo, Inc gift cards cannot be redeemed for cash.
Primary Photo will not hold orders for pickup for any longer than 120 days, including orders with prints and film. We will attempt to contact you however if no attempt to pick up is made we will dispose of unclaimed photofinishing or orders after that time without further notice. Unclaimed photofinishing is not eligible for refund and does not imply or express any liability on the part of Primary Photo, Inc.
LIMIT OF LIABILITY
Submitting any tangible or intangible materials like film, print(s), slide(s), negative(s) movie (s) or digital file(s)/media or other materials to for developing, processing, printing or other handling constitutes an AGREEMENT by YOU that any damages or loss by Primary Photo, Inc, our subsidiary or agents, even though due to negligence or other fault by Primary Photo, Inc, our subsidiary or agents, will only entitle you to replacement with a like amount of unexposed film, print(s), or media, and processing.
Except for such replacement, the acceptance of the film, print(s), slide(s), negative(s) or digital file(s)/media or other materials is WITHOUT OTHER WARRANTY OR LIABILITY, and recovery for any incidental or consequential damages is excluded. No expressed or implied warranty is provided.
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